Frequently Asked Questions DKG Creations Fundraising
We know starting something new can bring questions — and we’re here to help.
This page covers the most common questions about our fundraising programs, design process, and how we handle production, shipping, and payments.
If you don’t see your answer here, feel free to Contact Us. We’re always happy to help you get started.
General Program Questions
What types of products can we fundraise with?
We currently offer three programs: the 15 oz Ceramic Mug Program, the 20 oz Tumbler Program & the Combination Program (where supporters can choose either product.) Each product is professionally sublimated, ensuring long-lasting color and durability.
How long should our fundraiser run?
Most groups choose a 3–4 week window, but we can adjust based on your goals or schedule.
Is there any upfront cost to start a fundraiser?
No — there are no upfront costs. DKG Creations handles all printing, fulfillment, and shipping.
Do we need to manage orders or deliveries?
Not at all. All orders are placed directly through your fundraiser page, and we ship every item straight to the buyer. Your organization never has to collect payments, track inventory, or deliver products.
Artwork & Design Questions
Can we use our own logo or artwork?
Yes! You can provide your own print-ready design or logo, and we’ll prepare it for your products. If you don’t have a design, we’ll work with you to create one that fits your group, event, or cause perfectly.
What format should we send artwork in?
High-resolution PNG or JPG files work best. We’ll confirm details when setting up your fundraiser.
Can we approve the design before launch?
Absolutely. You’ll receive a mockup of your product before your fundraiser goes live.
Payments & Payouts
How much profit does our organization earn?
Profit amounts vary slightly based on the program selected, but your share is clearly outlined when your fundraiser is approved. Each item sold contributes directly to your group’s total fundraising amount.
When do we receive our proceeds?
Payments are issued within 30 days after your fundraiser ends, along with a detailed sales summary.
How do we receive payment?
Payments are typically sent by check to your organization, unless alternate arrangements are discussed in advance.
Production & Shipping
How are products shipped?
Every order is produced and shipped directly by DKG Creations. Supporters’ orders are carefully packaged and shipped individually to ensure safe delivery.
Is shipping included in the product price?
Yes! Shipping is included in the listed price — there are no hidden fees or added charges at checkout.
How long will it take supporters to receive their orders?
Orders typically ship within 7-10 business days after being placed, depending on volume during the fundraiser.
Additional Information
Can multiple fundraisers run at the same time?
Yes — each participating organization has its own dedicated fundraiser page, making it easy for supporters to find the right one.
Can we see examples of your work?
Yes! Visit DKGCreations.com to explore our full collection of sublimated mugs, tumblers, and hand crafted resin creations. All fundraising products are made with the same attention to detail and vibrant quality.
Need More Help?
If you still have questions or need help setting up your fundraiser, we’re just a message away.